Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you selected "in-store pickup" as your shipping option, we will hold your order for 30 days after payment has been received, and your confirmation email has been sent out to confirm pickup at the specified location.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with original receipt.
Several types of goods are exempt from being returned. Chapstick, sunscreen or any other perishable item cannot be returned.
Additional non-returnable items:
•Clearance or sale items
•Items that have clearly been worn, or are dirty.
•Disposable items: example: Face Masks, Gaiters, Lip Balm, Sunscreen, Hand Sanitizer, Face Tattoos.
To complete your return, we require a receipt or proof of purchase. Please call the store at 806.368.9030 for any questions about your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. No Cash Refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
•If you haven’t received a refund yet, first check your bank account again.
•Then contact your credit card company, it may take some time before your refund is officially posted.
•Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or call the store at 806.368.9030.
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.
ALL SALES FINAL, NO RETURNS.
We only replace items if they are defective, damaged or the wrong size at delivery. Any items that have clearly been washed, worn or have been used will not be refunded or exchanged.
If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Lubbock, Texas US 79401.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If we are shipping an item over $75, such as diploma frames or other breakable/valuable items, you should consider using a shipping service that can be tracked or purchasing shipping insurance.
We don’t guarantee that we will receive your returned items.
We typically ship orders placed before 2pm same day if there are no issues or out of stock items in the order. Orders placed after 2pm are not guaranteed to ship same day. We are not responsible for shipping delays caused by USPS. Cutoff for USPS 2 Day Priority guaranteed arrival for Christmas is 12/19/2020. Priority Express Shipping guaranteed cutoff is 12/23/2020.
We typically ship orders placed before 2pm same day if there are no issues or out of stock items in the order. Orders placed after 2pm are not guaranteed to ship same day. We are not responsible for shipping delays caused by USPS.
Diploma Frames will be shipped Fedex.
Items too big or items that are fragile will be shipped Fedex.
The Matador is not responsible for lost postal packages. We ship to the address that is provided on an order. Please contact us if your package is lost, and we will contact USPS to file a claim, but we advise customers to do so too.