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Shipping & Returns

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If you selected "in-store pickup" as your shipping option, we will hold your order for 30 days after payment has been received, and your confirmation email has been sent out to confirm pickup at the specified location.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with original receipt.

Several types of goods are exempt from being returned. Chapstick, sunscreen or any other perishable item cannot be returned.

Additional non-returnable items:
•Gift cards
•Clearance or sale items
•Items that have clearly been worn, or are dirty.

To complete your return, we require a receipt or proof of purchase. Please call the store at 806.368.9030 for any questions about your return.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. No Cash Refunds.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:
•If you haven’t received a refund yet, first check your bank account again.
•Then contact your credit card company, it may take some time before your refund is officially posted.
•Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@shopthematador.com or call the store at 806.368.9030.

Sale items:
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective, damaged or the wrong size at delivery. Any items that have clearly been washed, worn or have been used will not be refunded or exchanged.

If you need to exchange it for the same item, send us an email at store@shopthematador.com and send your item to:
The Matador
2424 Broadway
Lubbock, Texas US 79401.

Shipping
To return your product, you should mail your product to: 2424 Broadway Lubbock Texas US 79401

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If we are shipping an item over $75, such as diploma frames or other breakable/valuable items, you should consider using a shipping service that can be tracked or purchasing shipping insurance.

We don’t guarantee that we will receive your returned items.

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