Returns:
Refunds require a receipt and can be returned for a period of 30 days after purchase. Returns without a receipt or with a gift receipt are eligible for exchange or store credit within 30 days of purchase. Product must be new, unused, and with original tags attached. Clearance items, sale items, and disposable items, including ponchos, lip balm, and sunscreen.
Items ineligible for return or exchange:
- Clearance Items
- Sale Items
- Lip Balm
- Ponchos
- Sunscreen
- Items without their original tag
- Items that are visibly worn, washed, or dirty
Refunds for Online Orders:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-7 business days.
Shipping:
We typically ship orders placed before 2pm same day if there are no issues or out of stock items in the order. Orders placed after 2pm are not guaranteed to ship same day. We are not responsible for shipping delays caused by USPS.
Diploma Frames will be shipped Fedex.
Items too big or items that are fragile will be shipped Fedex.
The Matador is not responsible for lost packages. We ship to the address that is provided on an order. Please contact us if your package is lost, and we will contact USPS to file a claim, but we advise customers to do so too.